| |
Trouble Shooting |
| |
Technical Help FAQs (only for accounts signed prior to January 31, 2008)
If your contract was signed after January 31, 2008, go to www.nuvellcustomercare.com |
| |
I received the error message, "Internal Server Error." |
| The system is temporarily unavailable. Please try again later. |
| |
 Top |
| |
I received the error message, "Page Cannot be Displayed" or "Page Cannot be Found." |
| The system is temporarily unavailable. Please try again later. If this problem persists, please verify that your browser uses 128-bit encryption (cipher) strength. If your browser's encryption strength is less than 128-bit, you will not be able to access your account information at www.nuvell.com. You may want to upgrade your browser. |
| |
| Top |
| |
What browsers are supported by www.nuvell.com? |
| Currently Nuvell supports Internet Explorer 5.5 or higher with 128-bit encryption. |
| |
| Top |
| |
Can I use AOL to access www.nuvell.com? |
| AOL users may not be able to use some features of the website. Instead, after you use AOL to get access to the internet, minimize your AOL session and open Internet Explorer. Use Internet Explorer 5.5 or higher to register and access www.nuvell.com |
| |
| Top |
| |
Can I bookmark www.nuvell.com and add it to my Favorites list? |
| Yes, but only if you bookmark the home page that appears when you type www.nuvell.com. Bookmarking any other page may cause problems. |
| |
| Top |
| |
Is there anything else I can do when a page is blank or my login won't work? |
| Try closing every window that your browser has opened. Then open only one browser window and access the website. |
| |
| Top |
| |
I keep getting the same error message over and over, what should I do? |
| Try clearing your internet cache and then restarting your browser. |
| |
| Top |
| |
